Cancellation/rescheduling more than 3 days / 72 hours before your appointment:

1. You can reschedule your own appointment online, within this timeframe, by using the link in your confirmation email. 
2. If you wish to cancel within this timeframe, you can choose between a coupon (store credit) that you can use at any other time and for any other service, or, you can request a full refund (back to the card you used to make the purchase). PLEASE NOTE that there is a €10 processing fee for refunds. Please contact us by email or WhatsApp to arrange a coupon or refund.

Cancellation/rescheduling within 1-3 days / 24-72 hours before your appointment:

1. Full refund if your appointment is booked by another client, plus a €10 refund processing fee.
2. If your appointment is not booked by another client, there is a 50% cancellation fee (of the purchase amount) plus a €10 refund processing fee.
3. Please contact us by email or WhatsApp to arrange a refund.

Cancellation/rescheduling within less than 1 day / less than 24 hours before your appointment:

• If you forget your appointment or cancel on the day, you will not be eligible for a refund.